Get help with updates, troubleshooting, and ongoing website care. Start with a specific problem or discuss a support plan with clearly defined coverage and time allowances.
Based in Big Pine Key. Serving businesses from Key West to Key Largo.
The initial conversation is free. Scope, price, and timeline are agreed before work begins.
Self-service tools, included project support, and paid hands-on work cover different needs.
You do not need to choose a monthly plan before asking about a specific issue.
Example review · Southernmost Crane
Southernmost Crane’s estimate form illustrates the kind of website function a support review can examine: required information, a usable phone layout, request delivery, and a clear confirmation. This is an example of review tasks, not a report of completed maintenance or an ongoing support engagement for that client.
See the Website Behind This Example
Know the covered tasks, time allowance, request channel, and next step when an issue needs more work.
Coverage is confirmed after a site review. Every plan includes Essential’s monitoring, security/dependency updates, and applicable backup monitoring. Growth builds on Essential; Business builds on Growth. A response time describes when we reply, not when every issue will be resolved.
$50/month
Up to 30 minutes of updates per month
Email support with a response within 48 hours. Outside this plan: new pages, design changes, new features.
Discuss Essential Support$150/month
Up to 2 hours of updates per month
Priority email support within 24-36 hours. Outside this plan: major redesigns, large new features or systems.
Discuss Growth Support$300/month
Up to 5 hours of updates per month
Priority support the same day or next business day. Outside this plan: full redesigns, large new builds or custom applications.
Discuss Business SupportA plan is not unlimited development. Urgent coverage, migrations, and substantial new work need a separate scope. Provider outages may require the provider’s involvement. Operating hours and response-clock details are confirmed in the support agreement.
Hosting stays free within the limits in your website proposal. Website Editor, Website Analytics, and QR Campaigns remain available after included support ends. Paid hands-on support is separate.
For a website built elsewhere, existing hosting and software arrangements are reviewed. A support plan does not automatically replace or pay for those services. Domain renewals, business email, and other provider charges are identified separately.
Your agreement sets out access, renewal, cancellation, unused allowances, and handoff. Backup monitoring does not promise backup storage or a completed restore; recovery responsibilities and work are defined for the site.
We review the website before agreeing on a one-off task or ongoing coverage.
Send the website address, page or function, and what you expected to happen. Keep passwords and private customer information out of the public inquiry.
We review the platform, access, condition, and expected workload before recommending suitable coverage.
Confirm work, price, allowance, request channel, response expectations, and anything requiring a separate quote.
Use the agreed support channel. Changes outside coverage are identified before additional work begins.
Sometimes. The platform, access, condition, and work required need a review first. A specific repair may be appropriate; other sites may need cleanup or a rebuild before ongoing care makes sense.
No. Website Editor, Website Analytics, and QR Campaigns are included with every website package and remain available after included support ends. A support plan covers agreed hands-on work.
Yes. Describe the issue. Access and required work are reviewed before quoting the task. You do not have to buy a monthly plan first.
No. A reply acknowledges and assesses the request. Resolution depends on the issue, required access, providers, and agreed work. Urgent coverage is not automatically included.
Your website tools remain available, and hosting stays free within proposal-defined limits. Continued hands-on support is separately agreed; the original support period does not promise indefinite maintenance.
Share the website, the issue, and what you expected to happen. We will review the next step and discuss the work before it begins.
The initial conversation is free. Support review work, coverage, and cost are agreed before paid work begins.